What happens if a Submission fails to upload during sync on a mobile device?

When you finish entering data, you need to submit it. Once you click “submit,” GoCanvas will attempt to upload that Submission by syncing. While GoCanvas works offline, you do need to have an internet connection to sync and fully submit your data.

If the sync fails for any reason, you will not lose your Submission(s). The Submission will be saved on your device and you can attempt to sync when you are reconnected to the internet, take advantage of our auto-sync feature, or follow the steps below. If you’re having trouble syncing from the GoCanvas Windows app, see our Windows help topic.

If the sync fails, you may see an icon indicating that an app has a pending submission:

If you see this, you can click the Sync button in the upper right to attempt to sync your device and complete the pending Submission.

You can also click the App to make any changes to the pending Submission:

As you can see, there is a Submission in progress for this App. You can click In Progress to make any changes to the pending Submission.

Still need help? Submit a ticket.