How to update your billing information

It’s important to keep updated billing information on file in order to ensure a smooth experience for your users in the field. If your billing information is outdated or incorrect, you run the risk of having your users blocked from using GoCanvas on their mobile devices. You may also be prevented from using the GoCanvas website if you have an overdue balance.

Luckily, updating your billing information is quick and easy.

You need to be an account admin in order to make changes to your billing information. If you are not, please get in contact with your administrator and encourage them to follow these steps.

Updating your payment information

1. Log in to your GoCanvas account.
2. Navigate to the Account > Billing Information page.
3. Scroll to the Payment Information area. In the upper right corner, click the blue Edit button.
4. Type in your revised information.
5. Save.

Updating your billing contact

1. Log in to your GoCanvas account.
2. Navigate to the Account > Billing Information page.
3. In the upper right corner of the Billing Contact area, click the blue Edit button.
4. Type in your revised information.
5. Save.

If your account is past due, when you update your billing information, we will attempt to charge the new card for the full balance.

Note: Your full balance may be more than your past due balance if you’ve accrued additional charges since your account became due. This frequently happens to users on a monthly payment plan, as each user’s billing cycle is based on when their account was created. For example, if your account billing cycle ends on January 1 and your card on file is out of date, when you update your billing information, it will charge you for any users whose individual billing date falls between January 1 and the day you update your card information.

Still need help? Submit a ticket.